Hate incidents

We all want to live in our homes and neighbourhoods happy and hassle free. That doesn’t always happen because of the behaviour of others.

Experiencing hostility or prejudice is really not nice for anyone, and it could be a hate related incident. We encourage you to report hate related incidents to us, as this is a breach of tenancy.

We take hate related incidents very seriously. We treat all reports as a priority and take prompt and appropriate action. We want to encourage victims to report such incidents and we’ll offer support and take positive action wherever possible. Hate related incidents are wrong and by taking action and reporting it, you will make things better for you and for other people.

What is a hate incident?

The Police and Crown Prosecution Service says something is a hate related incident if the victim or anyone else believes it was motivated by hostility or prejudice based on one of the following things: 

  • Disability
  • Race
  • Religion
  • Transgender identity
  • Sexual orientation. 

These are called ‘protected characteristics’. 

There are different types of hate related incident. Examples of these are:

  • Assaults
  • Criminal damage
  • Harassment
  • Verbal abuse
  • Bullying and intimidation
  • Threats of violence
  • Murder
  • Hoax calls
  • Online abuse such as on Facebook or Twitter
  • Hate mail
  • Fraud
  • Burglary
  • Graffiti
  • Arson.

It’s important to understand that we’re all different and everyone has the right to live free from violence, intimidation and abuse.

What can you do?

If you're affected by a hate related incident and it poses an immediate and serious threat, you should try to get somewhere safe and seek help. If you’re in danger dial 999 and tell the police what is happening. 

If you’re not in danger there are other things you can do. You can dial 101 and report it to the police. Avon and Somerset Police also provide advice on their website, which you'll find here.

You can contact SARI (Stand Against Racism and Inequality) who specialise in supporting and empowering victims of hate crimes and incidents. You can contact them here or call them on freephone 0800 171 2272.

You can also contact us for help about hate related incidents. We encourage you to report such incidents to us. We treat all reports as a priority and take prompt and appropriate action. We’ll also offer support wherever possible.

Please give us a call or fill in our online form on the contact us page.

What will we do?


  • Provide a response within one working day to all reports of hate related incidents
  • Arrange to meet with you in a safe space (if that's what you want)
  • We’ll listen to you, take your report seriously and take action
  • Refer you to emergency accommodation if you’re in immediate danger
  • Remove all hate motivated graffiti within one working day
  • Provide an interpreter if required
  • Provide information about other support agencies
  • Keep you informed in the way you want to be communicated with
  • Work with other agencies that can help resolve the incident
  • Consider all available options to resolve the issue, including mediation, restorative justice and where appropriate, action through the courts
  • If requested, we will, where possible, arrange for a person of the same sex or protected characteristic to be present when we meet with you
  • Close the case in agreement with you once the problem has been resolved. 

For more information, have a look at our hate incident leaflets in the Anti social behaviour section of our leaflet rack.

We want to know about hate related incidents so we can help. Please get in touch.