Rent and payments
To find out how you can pay your rent and service charge have a look at our How to make a payment page.
So you always know how much you’ve paid, you can check your current balance and download your rent statement online whenever you like, just log in to your account.
We'll also send you a copy of your statement every year, if you prefer.
You may be able to get benefits to help you pay some or all of your rent. Get in touch with your local council to check if this is an option for you.
If you’re affected by Universal Credit have a look at our Universal Credit page.
Your rent and service charge usually increase every year. We’ll always write to let you know before we increase it. If you want to know more, have a look at our How we set your rent page.
Please contact us and speak to the Income Team as soon as possible. We can give you advice about your debt, or agree to you paying what you owe in amounts you can afford.
If you need some advice on managing your money, saving or borrowing safely, take a look at our money advice website www.bemoneyready.co.uk
You can also turn to the Citizen's Advice Bureau for advice, or call the National Debtline free on 0808 808400.
It's really important you pay your rent, as you'll lose your home if you don't.