Safeguarding you

We take our responsibility to make sure the people we work with are protected from abuse very seriously.

Our staff are experienced and professional, and receive training to recognise and respond to suspected abuse. All concerns about abuse are reported and investigated fully. We work in partnership with other agencies including the police and social services, to ensure the safety of our customers. 

What is abuse?

If someone threatens, hurts, exploits or neglects you or someone you know, then this is abuse.

There are many types of abuse, including:

  • physical: shaking, hitting or bullying
  • emotional: shouting, humiliating or threatening
  • financial: stealing money, pressurising someone to hand over money when they don’t want to
  • neglect: failure to meet basic needs, for example not providing food or adequate clothing
  • misuse of medicine: forcing someone to take medication they don't need, or withholding medicine
  • sexual: unwanted sexual contact including sexual conversations or comments
  • discriminatory: name calling or treating someone less favourably because of their culture, ethnicity, disability or gender.

Who abuses?

Abuse can be carried out by anyone including: family members, friends, professionals such as doctors or social workers, carers, members of our staff, and people working or volunteering at an organisation you attend.

What to do if you suspect abuse

Report it. Talk to your support officer or housing officer – they’re trained to know what to do and will help and support you. If you don’t want to talk to your support or housing officer for any reason, please contact us and we’ll find the right person to help you.

If you don’t want to discuss your concern with us, you can contact your local authority and speak with the safeguarding team who will be able to help you.

Further information is available on the below pages:

BANES safeguarding adults

BANES child protection

Bristol safeguarding adults

Bristol child protection

North Somerset safeguarding adults

North Somerset child protection

South Gloucestershire safeguarding adults

South Gloucestershire child protection

Somerset safeguarding adults

Somerset safeguarding children


Online safety

Should you need any information or advice relating to online safety, the following websites may be useful:

  • Think u know contains information how to keep children safe online
  • CEOP is works to eradicate the abuse of children. Concerns about inappropriate contacts between a child and an adult, including online, can be reported directly to CEOP
  • The IWF works to remove illegal material from the Internet. If you find any material you believe to be illegal e.g. child sex abuse images, you can report it here
  • General advice is available from NSPCC, Action for Children, Barnados, and Family Lives.