Our customer engagement strategy

Help us shape our customer engagement

 What we’re doing….reviewing how more of our customers can shape our services. Customer engagement at LiveWest is about hearing, listening and responding to our customers.

 Why we’re doing it…. We want our customer engagement service to be meaningful. So we’ll use your answers to help us shape how we do better customer engagement.

 How... We have some quick questions which we’d like to hear your thoughts on. Answer our Questions today! We’ve also put together a draft strategy if you want to read more. 

Our aims

We have identified 6 key objectives that the customer engagement strategy will achieve for our customers:

Can you answer our 3 quick questions? [CLICK HERE]

If you would like to see a copy of the strategy please email yourviews@livewest.co.uk