Contact us

We try to get things right the first time, and when we do it's great when you let us know. We love receiving positive feedback and that way we can keep it up. And, if we get things wrong we want to put complaints right as soon as possible, so we need to hear about these things too.

We want to hear from you

We welcome feedback from our customers as this gives us the chance to improve our services. So whether you have a complaint, compliment or some other feedback you would like to share with us we would like to hear from you.

Our promises to you:

• We will listen to your complaint and make sure that we understand your concerns.
• We will try to put things right straight away.
• We will respond to your complaint in a positive, open and timely way.
• We will treat you with respect and courtesy.

We aim to resolve complaints as quickly as possible but recognise that there are some occasions where it might take a little longer to resolve the problem. If this is the case we will let you know. We will also confirm what we have agreed with you in writing.

If you require any further information relating to our customer feedback policy, please contact our Service Improvement team on 0300 123 8080.

Please can give us a compliment, raise a complaint or provide general feedback using the following forms: 

• Compliment form
• Complaint form
• General feedback form

If your repair is not an emergency, we will complete your repair as a responsive repair. We will work with you to arrange an appointment and complete your repair in 28 days from the date you reported it to us. If this is not possible, we will keep you fully aware of any next steps and requirements to complete your repair.

If you have an emergency repair to report outside of our normal opening hours please contact us on the below number and you will be connected to our out of hours partner. 

0300 123 8080

Click here to find out more about our out of hours emergency repair service.

Click here to view our new homes, including shared ownership properties.

You can also contact us on:

• For shared ownership or open market enquiries call 0800 027 9801 
• For staircasing call 01392 814 637 and choose option 1, or email buymoreshares@livewest.co.uk
• For resales call 01392 814 637 and choose option 2, or email resales@livewest.co.uk

You can also contact our Sales team online here. 

If you have a question relating to working at LiveWest contact us at careers@livewest.co.uk or call us on 01392 814 599.

If you want to know more about a LiveWest apprenticeship please email us at apprenticeships@livewest.co.uk

Click here to find out more about careers at LiveWest.

We are happy to help with any enquiry, whether it's a photo opportunity at a resident fun day, facts and figures on one of our new developments, or comment on a sector or national agenda item like welfare reform.

Our media contact details.

We are always working to improve our services and to do this we need your thoughts.

We have employed IFF Research, an independent customer research specialist, to carry out some surveys on our behalf. Click here find out more.

The cost of calls will depend on whether you use a landline or mobile.

You may get free calls to some numbers as part of your call package. Please check with your phone provider.

Click here for information about the cost of calling 01 and 030 numbers.

Positive customer experience is at the heart of what we do, and you can expect a certain level of service when you get in touch with us. 

You can view our service standards for when you contact us on our policies page.