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Customer Announcement

Our phone lines are busier than usual.

Update - Monday 12 January: We are experiencing a high volume of calls due to Storm Goretti. This means you might be waiting longer than usual for a response. For non-emergencies, please use the customer portal. If you have an emergency, please call 0300 123 8080. Click here to read more.

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Our latest news

Image of a LiveWest van with colleagues wearing protective equipment next to it.

12 January 2026

Storm Goretti: Update Monday 12 January

We are aware of disruption to our customers across the region.

Big energy saving week icon

Big Energy Saving Week is here!

We’re supporting Big Energy Saving Week by sharing simple tips to help you save energy and money, while staying comfortable at home.

Image of someone wearing a hard hat and a bright yellow jacket adjusting a boiler.

Gas outage in South Devon

We are aware of the gas outage in Kingsbridge, Salcombe and Malborough affecting some of our customers.

Two cockapoos in matching jumpers joined by other dogs.

23 December 2025

Cockapoos in matching Christmas jumpers steal the show in festive competition

Winner Julie shares her favourite festive moment of her two cockapoos on a Christmas dog walk.