Anti-social behaviour
What is anti-social behaviour?
Anti-social behaviour (ASB) is behaviour that causes harassment, alarm, distress, nuisance or annoyance to others. It can seriously affect how safe and comfortable people feel in their home or neighbourhood.
ASB can include a range of issues. Some may be criminal offences and should be reported to the police, while others may be dealt with by us as your landlord where they affect your home, tenancy, shared spaces or local community.
Reporting ASB
If you believe there is anti-social behaviour happening in your neighbourhood, please use the link below to make a report.
Examples of ASB include:
- Threatening, intimidating or abusive behaviour, including behaviour that makes someone feel unsafe in their home or neighbourhood.
- Hate-related incidents.
- Harassment or intimidation.
- Violence or threats of violence.
- Persistent and unreasonable noise nuisance.
- Drug-related activity.
- Vandalism or deliberate damage to property.
- Criminal activity affecting the local community.
- Serious or ongoing nuisance caused by visitors to a property.
- Serious or repeated behaviour by residents, household members or visitors that affects neighbours or the wider community.
Reporting ASB
How do I report ASB?
If you believe your concern is anti-social behaviour, you can report it to us using our ASB reporting form.
Please tell us as much as you can about what has happened so we can understand the impact on you, assess any risks and decide the most appropriate next steps.
When we receive your report, our local ASB and Enforcement Team will review the information you have provided. We may contact you to talk through the situation, complete a risk assessment and agree an action plan with your input. This helps us understand what support you need, what outcome you are hoping for and what action may be reasonable and proportionate.
What happens after I have reported ASB?
We will look at the impact the behaviour is having, how often it is happening, how serious it is and whether there is evidence to support further action. Every report is assessed individually so we can decide the most appropriate response.
Some concerns can be upsetting or frustrating but may not meet the threshold for ASB. For example, everyday household noise, children playing, occasional pet noise, one-off disturbances, lifestyle differences, minor neighbour disagreements or parking disputes will usually be considered under Good Neighbourhood Management unless they are persistent, unreasonable or linked to wider nuisance, harm or criminal behaviour.
What information do I need to include?
The more detail you provide, the easier it is for us to review your report fairly and respond quickly. When completing the form, please include:
- What happened and how it affected you or others.
- When it happened, including dates and times where possible.
- How often it is happening and whether there is a pattern.
- Where the incident took place, for example inside a property, outside a home, in a communal area or in the wider neighbourhood.
- Who has been affected, including whether anyone feels unsafe, vulnerable or at risk.
- Details of anyone involved, if known.
- Any evidence you already have, such as diary notes, photographs, recordings, videos, witness information, reference numbers from the Police or other agencies, or details of previous reports
You should only gather evidence where it is safe and lawful to do so. Please do not put yourself at risk, confront anyone, or record incidents in a way that could escalate the situation. If you are unsure, tell us what has happened and we will talk through the best way to support your report.
After we have reviewed your report, we will explain what we can and cannot do, agree how we will keep in touch, and tell you what additional information we may need from you. Depending on the circumstances, we may offer advice, contact other agencies, speak with the person responsible, arrange mediation where appropriate, issue warnings, agree behaviour commitments, or consider enforcement action where there is enough evidence and it is proportionate to do so.
We know that reporting ASB can feel difficult. We will treat your report seriously, keep the impact on you at the centre of our response and work with you to agree realistic next steps. We may also signpost you to other organisations if extra support is needed.
If a crime is happening now, someone is in immediate danger, or there is an emergency, call 999. If a crime has already happened and it is not an emergency, you can report it to the Police using 101 or through their online reporting service.
Good neighbourhood management or ASB?
Our aim is to:
- Encourage positive neighbour relationships.
- Resolve issues at the earliest opportunity.
- Support customers affected by serious nuisance or harm.
- Help create safe and thriving communities.
- Remember: If there is an immediate risk to someone’s safety, or a crime is in progress, always contact the Police on 999.
Finding a resolution
In certain instances we recognise that there are situations with your neighbour that may be inconvenient or irritating but do not meet the threshold for ASB.
In these cases we encourage you to refer to the information on our Good Neighbourhood Management page.
Talk first where it’s safe to do so. Report concerns when you need support. We’ll assess the issue and work with you to find the most appropriate resolution.