We want you to be able to read and understand our website and the information we give you.

Our website has achieved W3C's Web accessibility standards and you can:

  • Make the pages bigger

Select View on your toolbar and Zoom to the size you need

  • Listen to our website for free, and translate it into your language

Click on the BrowseAloud circle in the footer, next to Accessibility, to launch the toolbar (you don’t need to download anything). This will read our website out loud at the touch of a button, and highlight each word as it’s spoken. It works on smartphones, tablets, computers, and Mac. To use BrowseAloud's full version, which includes a dictionary, a translator, an MP3 maker, a text magnifier and reads secure web pages and PDFs, visit the BrowseAloud website to download their free application. More than 7,000 websites use BrowseAloud, so once you download it, you can listen to all of these websites too. If you’d like anything we send you in another format, we can:

  • Send you large print, CD or Braille

If you have a need for information this way.

  • Translate it into your language

We use Language Line, to translate letters or leaflets, and you can also speak to someone with the help of an interpreter.

Please contact us and we’ll be happy to help.

Browsealoud - Speak and translate

We’re delighted to have speech, reading and translation support on our website through Browsealoud.

Browsealoud is an easy-to-use web accessibility tool from Texthelp that helps the millions of people out there who struggle to access and understand information online. Globally, half a billion people are facing barriers to online content. Those who have a literacy or print disability, visual impairment, are non-native speakers, or lack basic digital skills, often feel excluded because of poor accessibility on the internet.  

Browsealoud works by providing instant access to supportive features, such as text-to-speech and translation. Hear our website content read out loud in a natural sounding voice, and accent of your choice. Translate our web pages into over 100 languages and read the content aloud in over 38 of the most commonly spoken languages in the world.

Try it out! Click on the Accessibility menu in the top right of any page on our website and then select 'Speak and translate'.  Click it to launch the Browsealoud toolbar. To hear text read out loud, simply click on the first icon and hover your mouse over any text.  From a touchscreen device you’ll have to click on the text to hear it. For video guides on how to use more of the services, click here


We've partnered with SignVideo to provide a Video Relay Service (VRS). If you wish to use this service, please click on the Accessibility menu in the top right of the website and select 'SignVideo' enter your postcode and then you will be connected.