Contact us

 

Contact us online

Have something you want to tell us or need our advice? Fill in this form and we'll be in touch.



Send us an email

Email us at: talktous@livewest.co.uk

Call us

For customers in Somerset or the West of England call us on:

  • 01934 526000 
    Calls cost the same or less than your local rate from a BT landline (mobiles and other networks may vary)

We're open 8am-5pm Monday to Friday.

If you are a LiveWest customer in Devon or Cornwall call us on 0300 123 8080.

Give us a shout on social media

Pop over to Facebook and Twitter to get in touch and see what we're up to.

Visit our offices

 

EXETER 

1 Wellington Way, Skypark
Exeter
EX5 2FZ

FOR SAT NAV PLEASE USE THIS ADDRESS: DPD, Spitfire Way, Clyst Honiton, Exeter EX5 2FR

WORLE

3 Filers Way
Weston Gateway Business Park
Weston-super-Mare
BS24 7JP

 

TOLVADDON

Tolvaddon House
Tolvaddon Business Park
Tolvaddon
Camborne
TR14 0HX

It's an emergency and our lines are closed

For customers in Somerset and the West of England:

Our out of hours service will be there to take your call. Call Centra on 01934 526000. You’ll get help with your emergency and they'll let us know you called so we can follow this up with you when we get back. You can use TypeTalk on this number too.

For customers in Devon and Cornwall:

In an emergency call us immediately on 0300 123 8080

Media enquiries

When we're open, please get in touch in the ways listed above. Out of hours, please contact Bernice Williams, Head of Communications on 07772 892519 (this number is for media enquiries only).

Customer feedback - compliments and complaints

We try to get things right the first time, and when we do it's great when you let us know. We love receiving positive feedback and that way we can keep it up. And, if we get things wrong we want to put complaints right as soon as possible, so we need to hear about these things too.

We welcome feedback from our customers as this gives us the chance to improve our services. So whether you have a complaint, compliment or some other feedback you would like to share with us we would like to hear from you.

Our promises to you:

  • we will listen to your complaint and make sure that we understand your concerns
  • we will try to put things right straight away
  • we will respond to your complaint in a positive, open and timely way
  • we will treat you with respect and courtesy

We aim to resolve complaints as quickly as possible but recognise that there are some occasions where it might take a little longer to resolve the problem. If this is the case we will let you know. We will also confirm what we have agreed with you in writing.

If you are a LiveWest customer and want to provide us with feedback on our services please click here.

If you require any further information relating to our Customer Feedback policy contact our Service Improvement team on 0300 123 8080.

However you get in touch, our Customer Contact Team are happy to help and are a friendly bunch too! Have a look at our service standards in the Contact us section of the leaflet rack to find out what to expect when you get in touch. We look forward to hearing from you!