Contact us

 

Contact us online

Have something you want to tell us or need our advice? Fill in this form and we'll be in touch.



Send us an email

Email us at: talktous@livewest.co.uk

Call us

For customers in Somerset or the West of England call us on:

  • 08458 729729
    Calls will be charged at 2p per minute plus your network access charge, depending on your mobile plan.
  • 01934 526000 
    Calls cost the same or less than your local rate from a BT landline (mobiles and other networks may vary)

We're open 8am-5pm Monday to Friday.

If you are a LiveWest customer in Devon or Cornwall call us on 0300 123 8080.

Give us a shout on social media

Pop over to Facebook and Twitter to get in touch and see what we're up to.

Visit our office

Visit our office at:

LiveWest

3 Filers Way

Weston Gateway Business Park

Weston-super-Mare

BS24 7JP

 

We're on a new development so your sat nav may not pick us up. Here's a map so you can see where we are, and we have a few parking spaces for visitors.

You can also use the Park and Ride car park (shown on the map) which is pay and display, or take the train to Worle Parkway train station too - it's a really short walk from the office.

It's an emergency and our lines are closed

For customers in Somerset and the West of England:

Our out of hours service will be there to take your call. Call Centra on 01934 526000. You’ll get help with your emergency and they'll let us know you called so we can follow this up with you when we get back. You can use TypeTalk on this number too.

For customers in Devon and Cornwall:

In an emergency call us immediately on 0300 123 8080

Media enquiries

When we're open, please get in touch in the ways listed above. Out of hours, please contact Bernice Williams, Head of Communications on 07772 892519 (this number is for media enquiries only).

Customer feedback - compliments and complaints

We try to get things right the first time, and when we do it's great when you let us know. We love receiving positive feedback and that way we can keep it up. And, if we get things wrong we want to put complaints right as soon as possible, so we need to hear about these things too.

We welcome feedback from our customers as this gives us the chance to improve our services. So whether you have a complaint, compliment or some other feedback you would like to share with us we would like to hear from you.

Our promises to you:

  • we will listen to your complaint and make sure that we understand your concerns
  • we will try to put things right straight away
  • we will respond to your complaint in a positive, open and timely way
  • we will treat you with respect and courtesy

We aim to resolve complaints as quickly as possible but recognise that there are some occasions where it might take a little longer to resolve the problem. If this is the case we will let you know. We will also confirm what we have agreed with you in writing.

If you are a LiveWest customer and want to provide us with feedback on our services please click here.

If you require any further information relating to our Customer Feedback policy contact our Service Improvement team on 0300 123 8080.

However you get in touch, our Customer Contact Team are happy to help and are a friendly bunch too! Have a look at our service standards in the Contact us section of the leaflet rack to find out what to expect when you get in touch. We look forward to hearing from you!