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Customer Announcement
Please visit our Customer Portal for non emergency repairs.

Our Customer Service Team are experiencing a high number of calls as a result of Storm Bert. Please visit our Customer Portal for non emergency repairs. 

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A home for everyone
1 December 2023

Planned maintenance on our customer portal

Our customer portal will be unavailable from Friday 1 to Monday 4 December.
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We are going to be making some improvements to some of our systems from 6pm on Friday 1 December until 7am on Monday 4 December. During this time our customer portal will be unavailable. 

This means you will not be able to report or track repairs, check your balance, or use any of the other services you normally would on the portal. 

If you have an emergency repair during this time, you can still make use of our out of hours emergency repairs service by calling 0300 123 8080. Read more about our out of hours emergency repairs service

If you need to make a payment, view the different ways you can pay your rent or other charges other than on the portal

We will let you know about any further updates to this planned maintenance.

Have you signed up to our customer portal yet?

We launched our upgraded customer portal earlier this year, which provides a better way to report and track repairs, make payments and view your transactions. 

Find out more including how to sign up