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Customer Announcement
Please visit our Customer Portal for non emergency repairs.

Our Customer Service Team are experiencing a high number of calls as a result of Storm Bert. Please visit our Customer Portal for non emergency repairs. 

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A home for everyone
16 March 2023

We are making our website more accessible with an assistive toolbar

We offer speech, reading, and translation support on our website.
smiling people using a computer

During March, we are celebrating our very own Disability Awareness month, raising awareness of disabilities and long-term health conditions, and promoting accessibility services.   

As a housing association with a social purpose, we are taking proactive steps to be a positive example of equality, diversity and inclusion (EDI) best practice within our communities and the wider built environment sector. 

We are committed to being fair and inclusive, supporting diversity, and providing inclusion for all our customers and colleagues. 

As part of our EDI strategy, we embrace and celebrate each other's differences, making our services accessible to everyone, so our customers and colleagues feel they are valued, and their voices are heard. 

We are providing more support to our customers and colleagues through our colleague network groups, and are diversifying our workforce, as part of our commitment to creating an inclusive environment.

As well as this, we are continuously improving our website to make it more accessible for anyone who visits it.

Globally, one in seven people live with a disability. For some people, this can make accessing information difficult. For example, people with visual impairments might struggle if information is only available in text format; or people with cognitive disabilities might find it difficult to read information on a crowded web page. 

To make sure all visitors to our website can access the information we are sharing, we have added an assistive toolbar.

Through the toolbar, you can choose to have our content read out loud, remove distracting content, or add a screen tint with a reading pane to help you focus. You can also translate our web pages into over 100 languages. 

How to use the toolbar

To open the toolbar:

Click on the circle button at the bottom right of your screen when on any LiveWest webpage. The toolbar will appear along the top of the website.

To find out more about the toolbar, watch the video below.

Find out more about our accessibility services in this article.