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Customer Announcement
Please visit our Customer Portal for non emergency repairs.

Our Customer Service Team are experiencing a high volume of contact as a result of Storm Bert. We thank you for your understanding if our response time is higher than usual. Please visit our Customer Portal for non emergency repairs. 

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A home for everyone
15 September 2022

Changes to our services on Monday 19 September 2022

We will be joining the country in mourning Her Majesty Queen Elizabeth II for the State Funeral on Monday 19 September
Queen Elizabeth II

LiveWest joins the country in sadness at the news of the passing of Her Majesty Queen Elizabeth II. Our deepest sympathies and thoughts are with the Royal Family at this difficult time, as the nation mourns the loss of a devoted monarch, who was a constant presence in many people’s lives for a historic 70 years.

The government has announced that Monday 19 September will be a national bank holiday for the State Funeral of Her Majesty Queen Elizabeth II. We will be joining the mourning of the passing of The Queen, and our offices will be closed so that colleagues can choose to pay their respects if they wish to. 

On Monday 19 September 2022, customers can contact us to report an emergency health and safety repair by calling 0300 123 8080. Find out more about our emergency out of hours service here

We will still be carrying out essential safety services on Monday 19 September. Our teams are contacting customers who have appointments booked for 19 September to discuss arrangements. We will be open again as usual on Tuesday 20 September at 8am, including our social media channels. 

On Monday 19 September you can report any non-emergency repairs through our website and our customer portal. A member of our team will reply to you as quickly as possible when we have reopened. We appreciate your patience as we work through your requests. You may also find our solve an issue tool useful, which can help you to find solutions to problems in your home, for example with your heating system.  

Thank you for your understanding as the country continues to mourn the passing of The Queen.