Update: Friday 10 April 2026
Due to urgent maintenance required to our servers, we need to postpone the planned system upgrade this weekend.
The portal will still be down while this work is carried out from Friday 5:30pm on 10 April until 7:30am on Monday 13 April.
When we have a new date planned to carry out the upgrade we will let you know.
What’s happening?
Our customer portal will be unavailable from 5:30pm on Friday 10 April to 7:00am on Monday 13 April while we carry out a system upgrade.
During this time, our emergency out-of-hours service will still be available if you have an urgent issue.
Please wait until the portal is back online to report any routine repairs or general enquiries. You can do this from 7:00am on Monday 13 April using the customer portal or by contacting our Customer Service Centre.
Why this is happening
We are upgrading our systems to make sure they continue to work well and support the services we provide to our customers.
You will not see any changes to the customer portal after the upgrade. The upgrade is internal, and will help make our systems more efficient.