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Customer Announcement
We are currently experiencing issues with our Somerset and West of England phone lines.

If your enquiry is urgent, please call 0300 123 8080 or email enquiries@livewest.co.uk to speak to one of our customer service team.

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13 January

Working with customers to develop our new ASB Service Standard

We are committed to supporting customers experiencing ASB and are working with you to improve our communities.
community painting a wall and watering flowers

We recognise that anti-social behaviour (ASB) can have a significant impact on the lives of our customers and can have a disruptive effect on our communities.  

We take ASB seriously and are committed to supporting our customers to resolve their ASB issues, taking proportionate action where necessary using the tools available to us as a social landlord. 

This is why we have worked alongside our customer engagement group to develop a new ASB Service Standard. This Service Standard sets out what you, as a LiveWest customer, can expect from our service and how it should be delivered by us.

The new Service Standard is available below and includes information on:

  • How to report ASB
  • Our response times
  • How we will handle your case, with goals at each stage of progression
  • When we close cases
  • How to give feedback on our service

View our new Service Standard here.

 

For more information on dealing with ASB in your community, visit our Solve an issue page here.


 

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