We recommend that you contact your energy supplier.
Do you have gas and no heating or hot water? Back to top
Do you have another gas appliance such as a cooker?
Try lighting the hob. If it lights you have a gas supply. If it does not light, please check your gas supply.
If you pay for your gas quarterly
- Make sure the yellow gas cock directly below the boiler is in the on/open position
If you pay using a top-up card
- Check the LCD screen on your gas meter . Does this say ON?
- It if does not say ON, your meter has locked out. Please insert your top-up card and follow the instructions on the gas meter screen.