Find the full list of policies for our customers here.

Accessibility Standard

Aids and Adaptations Policy

Allocations and Lettings Policy

Allocations and Lettings - Supported Housing Extra Care Policy

Anti Money Laundering Policy (BFL)

Antisocial Behaviour Policy

CCTV and Surveillance Equipment Policy

Community Investment Service Offer

Compliance Safety Policy (BFL)

Compliments and Complaints Policy (BFL)

Customer Alterations and Improvements Policy

Customer Engagement Policy

Customer Relocation and Home Loss Policy

Damp and Mould Policy

Diversity, Equity and Inclusion Policy (BFL)

Domestic Abuse Policy

Domestic and Communal Stairlift Guidelines

Empty Homes Standard

Estate Service Standard

External Agents Policy

Health and Safety Policy (BFL)

Homeowner Alterations and Improvement Policy

Inclusive Service Policy

Income Recovery Policy

Financial Crime Prevention Policy

Mobility Scooter Policy

Modern Slavery and Human Trafficking Statement 2024/25

Mutual Exchange Policy

Neighbourhood Management Policy

Passenger Lift Entrapment Guidelines

Privacy Policy

Property Safety Compliance Policy

Property Services Quality Policy

Reasonable Adjustment Policy

Repairs Service Standard

Safeguarding Adults at Risk Policy

Safeguarding Children and Young People Policy

Section 20 Consultation Policy

Service Charge Policy

Service Standard When Contacting LiveWest

Shared Ownership Adverse Credit Policy

Shared Ownership Buy Back Reverse Staircasing Policy

Shared Ownership Cash Buyer Policy (New Build and Resale Homes)

Shared Ownership First Come First Serve Policy (New Build and Resale Homes)

Shared Ownership Minimum Monthly Surplus Income Policy (New Build and Resale Homes)

Signage Alteration Application Form

Tenancy Management Policy

Tenure Policy

Unacceptable Behaviour Policy

Vulnerability Policy

Whistleblowing Policy (BFL)