Customer Announcement

Our phone lines are busier than usual.

Update - Monday 12 January: We are experiencing a high volume of calls due to Storm Goretti. This means you might be waiting longer than usual for a response. For non-emergencies, please use the customer portal. If you have an emergency, please call 0300 123 8080. Click here to read more.

Inspection of estate and communal areas

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How often are my estate and communal areas inspected?

Our Property Services team will regularly visit estate and communal areas to carry out an inspection. These inspections will include ensuring the area is free of obstructions which could cause a fire risk. Back to top

Checking that contractors are delivering the cleaning and maintenance on your estate and communal areas are in line with the standards stated within their contact. Back to top

Your Housing officer will also carry out additional checks when they are on your estate. Back to top

If something in a communal area needs repairing then please report this by calling us on 0300 123 8080 or report a repair online. Back to top

Did this solve your issue?

If you need a repair, please visit our customer portal.