Skip to main content
Home Home

Secondary navigation

  • Accessibility
    • Speak and Translate
    • SignVideo Call
    • Accessibility Help
  • My Account

CTA Links

  • Contact us
Home Home
  • My home
    • Two women looking a laptop checking their account

      My Account

      Log in or register to see your statements, pay your bill or track yo...

    • Rent and tenancy

      Get answers to your questions about your tenancy and rent statements

    • Find your Income officer

      Use our helpful tool to find your Income Officer

    • How-to guides

      Read our helpful guides about your home and tenancy

    • Find my Housing Officer

      Use our helpful tool to find your Housing Officer

  • Help and advice
    • LiveWest employe with customers

      Support for you

      Find out what our Tenancy Sustainment team can support you...

    • Solve an issue

      Find help and advice about your home to save you time

    • Your safety

      Get helpful information and advice on staying safe in your home and community

    • Anti-social behaviour

      Find out how to report anti-social behaviour and what we can do

    • Green advice

      Look at our green advice tips to see how you could become more envir...

  • Find a home
    • Photo of a house

      Homes to buy

      Take a look at our new homes to buy including shared ownership

    • Rent a home

      Find out about choice based lettings, and other ways we can hel...

    • Supported housing

      Find out about the supported housing options we offer

    • Shared ownership

      Find out how you can get onto the property ladder with us and a new...

    • Young people services

      Find out about the young people services we offer

  • My community
    • LiveWest community

      Get involved

      Meet our Community Connectors

    • Community connectors

      Working with our incredible customer volunteer groups helps u...

    • Our Community Investment offer

      Read about our commitment to building stronger communities

    • Social Value

      Social value is the benefit our customers and communities gain f...

    • Connecting with you

      Read the latest news and updates for customers in our newsletter

  • About us
    • Who we are

      Find out about our people, values and our plans for the future

    • Our performance

      We believe in being open, explore our finance and governance reporti...

    • Strategy

      Our strategy sets out who we are and where we are going

    • Investing with us

      Take a look at our key information and ratings, and what it means to i...

    • News

      Keep up to date with what's happening at LiveWest and in our communities

    • Sustainability

      Read about how we're creating greener futures together

  • Careers
    • Woman with a child reading

      Search vacancies

      Search and apply for our latest vacancies

    • Apprenticeships

      Find out more about our apprenticeships

    • Reward and benefits

      Read about the perks of working at LiveWest

    • Working at LiveWest

      Come join us and develop your skills and careers

    • Gender pay reporting

      We are working hard to close the gender pay gap to create an inclusive workplace for all

  • Accessibility
    • Speak and Translate
    • SignVideo Call
    • Accessibility Help
  • My Account
  • Contact us
  • My home
    • Two women looking a laptop checking their account

      My Account

      Log in or register to see your statements, pay your bill or track yo...

    • Rent and tenancy

      Get answers to your questions about your tenancy and rent statements

    • Find your Income officer

      Use our helpful tool to find your Income Officer

    • How-to guides

      Read our helpful guides about your home and tenancy

    • Find my Housing Officer

      Use our helpful tool to find your Housing Officer

  • Help and advice
    • LiveWest employe with customers

      Support for you

      Find out what our Tenancy Sustainment team can support you...

    • Solve an issue

      Find help and advice about your home to save you time

    • Your safety

      Get helpful information and advice on staying safe in your home and community

    • Anti-social behaviour

      Find out how to report anti-social behaviour and what we can do

    • Green advice

      Look at our green advice tips to see how you could become more envir...

  • Find a home
    • Photo of a house

      Homes to buy

      Take a look at our new homes to buy including shared ownership

    • Rent a home

      Find out about choice based lettings, and other ways we can hel...

    • Supported housing

      Find out about the supported housing options we offer

    • Shared ownership

      Find out how you can get onto the property ladder with us and a new...

    • Young people services

      Find out about the young people services we offer

  • My community
    • LiveWest community

      Get involved

      Meet our Community Connectors

    • Community connectors

      Working with our incredible customer volunteer groups helps u...

    • Our Community Investment offer

      Read about our commitment to building stronger communities

    • Social Value

      Social value is the benefit our customers and communities gain f...

    • Connecting with you

      Read the latest news and updates for customers in our newsletter

  • About us
    • Who we are

      Find out about our people, values and our plans for the future

    • Our performance

      We believe in being open, explore our finance and governance reporti...

    • Strategy

      Our strategy sets out who we are and where we are going

    • Investing with us

      Take a look at our key information and ratings, and what it means to i...

    • News

      Keep up to date with what's happening at LiveWest and in our communities

    • Sustainability

      Read about how we're creating greener futures together

  • Careers
    • Woman with a child reading

      Search vacancies

      Search and apply for our latest vacancies

    • Apprenticeships

      Find out more about our apprenticeships

    • Reward and benefits

      Read about the perks of working at LiveWest

    • Working at LiveWest

      Come join us and develop your skills and careers

    • Gender pay reporting

      We are working hard to close the gender pay gap to create an inclusive workplace for all

Connecting with you

Welcome to Connecting with you, where we update you on some of the latest news across our services. You can view our latest March 2025 issue, or look through previous editions for stories you may have missed. You can also use the filters to find stories in different topics. 

Protect your belongings with contents insurance

December 2024
Be money ready Safety
Share
Are your favourite items protected? Protect your belongings with contents insurance.

With the winter weather well and truly here, it is more important than ever to ensure what’s in your home is protected. 

Your home is not just a structure, it is filled with precious belongings and memories. Making sure to protect those contents from events such as floods, fires, and theft is important. Whether you own or rent your home, having the right insurance in place can make a significant difference in protecting your most valuable possessions and memories. 

For renters and shared owners, the My Home Contents Insurance Scheme, provided by Thistle Tenant Risks and Great Lakes Insurance UK Limited, offers a tailored solution to safeguard your belongings. This Tenants Contents Insurance policy covers a range of items, from furniture and carpets to clothing, electrical appliances, and sentimental items.

Home contents insurance is designed to provide peace of mind by offering protection for your possessions. Even with the utmost care, the risk of items being damaged, broken, or stolen is possible. Understanding what a home contents insurance policy needs to cover is important in making a decision about how to protect your belongings.

The My Home Contents Insurance Scheme ensures comprehensive coverage, addressing the diverse needs of tenants. This includes protection for furniture, carpets, curtains, clothing, bedding, electrical items, pictures, and ornaments. By partnering with Thistle Tenant Risks and Great Lakes Insurance UK Limited, we aim to simplify the process of securing the right insurance for your home.

To learn more about the My Home Contents Insurance Scheme or to initiate the application process, contact us via email at homecontentsinsurance@livewest.co.uk. Alternatively, reach out to Thistle Tenant Risks at 0345 450 7288 or visit thistlemyhome.co.uk for additional information or to request a call back. You can also use their new online form to get a quote. 

The National Housing Federation has a collaboration with Thistle Insurance Services Ltd. Thistle Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA) with Firm Reference Number 310419. Registered in England under No. 00338645, its registered office is at Rossington’s Business Park, West Carr Road, Retford, Nottinghamshire, DN22 7SW. Thistle Insurance Services Ltd is part of the PIB Group.
 

Go back

You may also like

Someone using a calculator.
May 2023
Energy advice
Be money ready

Support for you with the cost of living

The cost of living crisis is continuing to stretch households budgets, especially with some bills having risen at...
Read more
1 minute
Two LiveWest colleagues wearing safety equipment walking away from their van whilst smiling.
May 2023
Safety

Our latest advice to keep you safe at home

Keeping you safe in your home is a priority for us. As part of this commitment, we are continuing to update the...
Read more
2 minute read
Show more
Someone adjusting a boiler.
September 2023
Safety

Important safety updates for customers

Keeping you safe in your home is a priority for us. As part of this commitment, we are continuing to update the...
Read more
2 minute read
A sofa in a living room.
September 2023
Homes
Be money ready

Have you considered downsizing to a smaller home?

Downsizing means moving from a larger property to a smaller one. It may be that your circumstances have changed...
Read more
1 minute
People at the Holsworthy food hub.
September 2023
Community
Devon
Be money ready

Helping Holsworthy residents with affordable food

We are delighted to have helped open the Holsworthy Food Hub in Devon, aimed at helping people on low-incomes or...
Read more
2 minute read
Food on a table.
September 2023
Be money ready

Our latest cost of living updates

The cost of living crisis is continuing to stretch households budgets. We understand it is a difficult time, and we...
Read more
2 minute read
LiveWest colleagues fixing a radiator.
December 2023
Safety

Winter safety advice

Keeping you safe is our number one priority. To help keep you safe, we have a wide range of safety advice on our...
Read more
2 minute read
Food on a table.
December 2023
Be money ready
Energy advice

Cost of living support for you

The cost of living continues to stretch budgets for many households, so we wanted to remind you of some of the...
Read more
2 minute read
Graphic with different possessions like a guitar and laptop. Text reading: Are your favourite items protected? Protect your belongings with contents insurance.
December 2023
Homes
Be money ready
Safety

Are you protected by contents insurance?

With the winter weather well and truly here, it is more important than ever to ensure what’s in your home is...
Read more
2 minute read
LiveWest colleague fixing a radiator.
March 2024
Safety

Latest safety updates

Keeping you safe in your home is a priority for us. We show this in a number of ways, including carrying out...
Read more
1 minute
Someone using a tablet.
March 2024
Be money ready
Services

Rent and direct debit scams

With the cost of living continuing to stretch household budgets, a worrying trend of rent scams is unfortunately...
Read more
2 minute read
LiveWest colleagues walking along a road with toolboxes.
March 2024
Services
Safety

Visiting your home for repairs and appointments

Providing access to your home for appointments helps to keep you and your home safe and gives us the chance to...
Read more
2 minute read
Image of a barbecue.
June 2024
Safety

Summer is here! But how can you stay safe?

At long last the summer months are here! After the cold and wet weather throughout winter, it is time to enjoy the...
Read more
1 minute
Image of a customer on a laptop.
June 2024
Be money ready

Your latest money updates

Whilst inflation rates are slowing, household budgets are continuing to be stretched after a challenging few years...
Read more
2 minute read
A piggy bank.
June 2024
Be money ready

Moving to Universal Credit from other benefits

Six types of benefits are being replaced by Universal Credit: Housing Benefit. Income related Employment and...
Read more
2 minute read
LiveWest colleagues fixing a radiator.
September 2024
Services
Safety

Get ready for autumn and winter with our latest safety advice

As we head towards autumn and winter, it is important to get ready for the colder and often wetter weather. Take a...
Read more
2 minute read
Someone putting money in a piggy bank.
September 2024
Be money ready

Are you over State Pension age, or know someone who is?

It was recently announced by the Government that there will be changes to the Winter Fuel Payment for pensioners...
Read more
2 minute read
LiveWest colleagues at the door of a customers' home.
September 2024
Services
Safety

Property condition surveys for your home

To make sure that our homes are high quality and provide safe living conditions for our customers, we are going to...
Read more
1 minute
Image of a thermostat.
December 2024
Environmental
Be money ready

How can you save energy?

At LiveWest we are committed to creating greener futures together. That's why we have created a guide to help you...
Read more
3 minute read
customer using ipad
December 2024
Be money ready

Would you know how to spot a scam?

Scams are unfortunately common, with criminals using the Christmas period to try and target people. Whilst scams...
Read more
2 minute read
LiveWest colleague doing repairs on a radiator.
December 2024
Safety

Five ways to stay safe this winter

The colder and wetter weather of winter brings about different seasonal safety risks. Take a look at our advice for...
Read more
2 minute read
LiveWest colleagues at the door of a customers' home.
December 2024
Services
Safety

Helping us maintain your home

From time to time we need to access your home to maintain it, to complete repairs, or to keep you safe with testing...
Read more
2 minute read
Scaffolding outside of a building.
March 2025
Safety

Safety in your home this spring

Keeping you safe is a priority for us, and we regularly share tips and advice to do this. Take a look at some of...
Read more
2 minute read
LiveWest logo.
March 2025
Be money ready

Support available following changes to your rent

We recently contacted our customers about the annual changes to rent. By now, you should have received your rent...
Read more
1 minute
Someone using a barbecue. Image: Shutterstock/Kzenon
June 2025
Safety

Summer is here – don’t let accidents spoil the fun

The warmer weather is (hopefully) here, bringing the chance to enjoy barbecues, and spending time outside and in...
Read more
1 minute
Volunteers for the food parcel distribution.
June 2025
Be money ready
Services

Helping to tackle rising costs of food

Many people worry about how they can afford the rising cost of food. To help communities across the region, we've...
Read more
2 minute read
Back to top
×

Customer Services

Enter your postcode

We’ll use this to make sure we show you the right information.
Not right now     I'm not a resident

Customer Services

What type of customer are you?

Not right now     I'm not a resident

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is now live!

You’ll need to get your new agreement number before signing up for the portal

Get agreement number Go to portal

Our new portal is coming soon!

We are making some important updates to our portal.

Our new portal is coming soon.

If you need to pay a bill, or contact us, please use the links below

Pay a bill Contact us
Home Home

Footer

  • My home
    • Solve an issue
    • Rent and tenancy
    • Make a payment
    • Find my Housing Officer
  • Help and advice
    • Support for you
    • Anti-social behaviour
    • Green advice
    • Find my Housing Officer
    • Solve an issue
  • Find a home
    • Homes to buy
    • Homes to rent
    • Shared ownership
    • Home finder
  • My community
    • Community connectors
    • Get involved
    • Social value
    • Our Community Investment offer
    • Estate Service Champions
  • About us
    • Who we are
    • Our performance
    • For investors
    • Sustainability
    • Tenders & suppliers
    • Our partnerships
  • Careers
    • Search vacancies
    • Apprenticeships
    • Working at LiveWest
    • Rewards and benefits

Copyright ©2025 LiveWest Homes Limited 

Footer Links

  • Contact us
  • Legal
  • Sales T&Cs
  • Accessibility
  • Privacy notice
  • Media contacts
  • Latest news
  • Consent preferences