We are proud to be supporting Anti-Social Behaviour (ASB) Awareness Week, after the success of its nationwide launch last year.
We’re committed to reducing ASB cases for our communities.
Our Housing Officers and Enforcement Managers work hard to try and find solutions for our customers and communities who are impacted by ASB.
Michelle Kent, our Enforcement Team Leader, said: “I wish to extend my thanks to my team, our Housing Officers and all other teams involved in tackling ASB.
“It is often a challenging issue to resolve and post-covid we are seeing and dealing with more and more complex reports.”
ASB Policy
Over the coming months, we will be launching our updated ASB policy and procedure. There will not be any major changes and the amendments have been made following consultation with residents.
We will also be making changes to our website to ensure that it contains the most useful information, in what is a complex area, and is as user-friendly as possible.
We intend to carry on working with ASB Help, a charity dedicated to providing advice and support to victims of ASB. ASB help are particularly keen to promote the use of the community trigger.
You can find out more about the community trigger below.
The charity, ASB help has lots of useful information regarding the community trigger and advice for dealing with the most common ASB issues.
ASB pledge
We have signed a pledge to help our customers tackle any anti-social behaviour (ASB).
This pledge is a commitment for us to support victims of ASB by using the Community Trigger process.
The Community Trigger process gives you the right to demand that persistent anti-social behaviour is dealt with and allows you to get the support you need when faced with ASB issues.
The process links multiple organisations together who can deal with issues so more can be done and you feel listened to.
The pledge is led by ASB Help, which actively promotes the rights of people experiencing all forms of anti-social behaviour.
Michelle Kent, our Enforcement Team Leader, said: “Signing the pledge is not only saying we back the community trigger but it’s also a commitment to putting victims first.
“We’re completely committed to resolving ASB, to get other agencies on board or to work alongside them, we’re going to take the opportunity to do it.”
To meet the criteria, victims must have reported an incident to a local authority three or more times within a 6-month period. The Community Trigger (also known as an ASB Case Review) is then activated through your local authority. The victim can ask for support to report it, and this is something ASB Help can assist with.
Victims can also ask for a Community Trigger to be activated if they have reported an incident of anti-social behaviour, relating to the same problem, to any local authority twice or more times within the past six months and if at least one of the incidents involves a hate crime.
All local authorities, such as councils, should have details on its website on how to activate a Community Trigger. This could be through an online form or by calling 101.
To make it easier for you to find your local authority page to activate this process, ASB Help has a Directory here.
There will then be a multi-agency case review chaired by an independent professional which can involve various steps for the agencies involved. They could be the local police, local authority, housing association or NHS.
If you would like to find out more about tackling ASB or how we can support you, click here.