Customer engagement at LiveWest is about hearing, listening and responding to our customers. We want to give our customers the opportunity to understand how our business works and to directly affect the way in which services are received, improved and developed.
We have recently launched our latest Customer Engagement Commitments 2022-25.
These commitments set out our approach to customer engagement for the next three years. We believe this is long term enough to see real change and outcomes while remaining short term enough to retain relevance within a rapidly changing sector.
Our commitments were developed using best practice guidance, feedback from customers and input from business areas.
You can read our Customer Engagement Commitments 2022-25 now.
For more information about how our customers can help shape our services, visit our Get Involved page.