We are excited to be launching a new way to keep you updated on what time we will arrive at your home to carry out a repair.
Whether it is quickly going out to the shop to get some bread, making a call for work or just going about your day as normal, this new feature will help to give you a better idea of when your repair will be carried out.
We will begin to offer this service from early March 2025.
How will it work?
On the day of your repair, you will receive a text message giving you a time window for when the repair will take place.
When your repair is the next job for our operative who will be carrying it out, you will receive another text to let you know that they are on their way. You will receive a link which will allow you to track the location of the operative and what time they will arrive at your home.
After your repair is completed, you will receive a short survey by text, which will give you the chance to review your experience.
Please note that whilst we are introducing this for a wide range of repairs, this feature will not be available for some repairs. We can also only offer this to customers we have a mobile phone number for.
Reporting repairs
If you are not already signed up to our customer portal, it only takes a moment to sign up. Reporting your repairs is usually quickest on the customer portal, and there are a range of other features to make use of like paying your bills and checking your account balance. Find out more and sign up to the portal.
If you need to change your appointment slot for a repair, please let us know as soon as possible. This helps us to rebook your slot with another customer, helping us to complete as many repairs as possible.
We will update our customers when we launch this new service, so keep an eye out for more soon.