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Customer Announcement
Please visit our Customer Portal for non emergency repairs.

Our Customer Service Team are experiencing a high number of calls as a result of Storm Bert. Please visit our Customer Portal for non emergency repairs. 

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A home for everyone
1 November 2023

Storm Ciaran weather warning

There is an amber weather warning in place from from Wednesday 1 November throughout the South West
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A weather warning has been issued by the Met Office this week for parts of the country, including the South West. 

With high winds and heavy rain expected from Wednesday night (1 November) into the day on Thursday (2 November), there is potential for disruption, including power cuts and damage to homes from debris. 

Please see our advice below, including how you can get in touch. 

Power cuts

High winds can lead to power cuts. The National Grid have planning in place ahead of the storm, however you should: 

View the full National Grid advice on what to do in a power cut

Flooding

Heavy rain could lead to flooding. You can check the status of flood warnings using the Government website, which provides advice on what you should do to prepare. 

Reporting issues to us

Due to the damage storms can have we are expecting to receive a higher number of calls from customers due to damage to their homes. We thank you for your patience if you need to get in touch. 

If you need to get in touch about an issue which is not urgent, please report this using our portal or by messaging us on social media. This will help us to prioritise customers who have an urgent health and safety problem due to the storm. 

You can also make use of our solve an issue tool, which provides advice and guidance to help fix common problems in homes.