Occasionally we will need to visit your home, for example to carry out a repair or for another reason.
If a member of the LiveWest team will be visiting your home, they will always carry ID badges and display these when arriving.
Most colleagues will also be wearing LiveWest uniform, for example our Repairs team.
Sometimes other companies or service providers will visit your home on behalf of LiveWest. This is to help us deliver the services we offer, including carrying out a repair, or completing a survey on your home. We will let you know if this is the case, and the people visiting your home will carry an ID badge to confirm their identity and reason of their visit.
If you are ever in doubt about someone visiting your home, please get in touch with us and we will be happy to help.
Giving access to your home
It is important that we are given access to your home when carrying out repairs or planned works, such as boiler servicing. This is so that we can keep you safe.
Unfortunately we are regularly unable to enter customers’ homes due to them being out during their appointment slot. This results in us having to reschedule the appointment, which can mean it takes longer for some customers to get their repair sorted.
By letting us into your home you are helping us deliver the best service for you and our other customers, so we really appreciate your cooperation.
We understand plans change, so if you are going to be out for your appointment, please let us know. You can do this by getting in touch, or for some types of repair you can rebook your appointment on our customer portal.